Work
Case studies from across health, justice, and transport. Each one shows how I approach the work, not just what happened.
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Seven systems, one problem
A frontline workforce of several thousand, hundreds of millions in annual labour costs, and no coherent way to manage rostering. Two camps, both wrong. A five-year roadmap that started with learning, not buying.
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Teaching grads to communicate
How do you teach communication skills to people who are early in their careers, in an informal setting, and make it stick? Capability building in its most direct form.