Thinking

Short pieces on how organisations work and how they could work better. One idea per piece. Grounded in experience.

• Why cross-functional work falls apart

  Cross-functional work fails for boring reasons. Not because people don't collaborate, or because the strategy was wrong. It fails because nobody set it up properly.

• The technical work is easy

  The hard part is the human bit. And it's the bit that gets the least investment, the least planning, and the least respect.

• People and process first

  Everyone knows the phrase "people, process, technology." And then everyone ignores the order and starts with the technology anyway.